Illustro Support
TeamCommented on System freezes during line art generation@丈玄 Thanks for flagging this issue! This is definitely on our end, not your hardware! We identified that our server was timing out on longer conversions. We've now increased the processing time limit across all our AI generation tools. Please give it another try and let us know i…Commented on Processing Error@Local Admin Thanks for flagging this! We've identified and fixed two issues: a bug in our AI processing pipeline that could cause a "Failed to process image" error under load, and a separate bug preventing you from uploading a new image after clearing one. Both fixes are now liv…Commented on Will not let me register or send me a magic linkHi there, apologies for the issue! Can you please try again now? It should be fixed! Apologies again for the issueCommented on Hello, I encountered an error while using AI Line Art. An error message appeared saying: “An error occurred. Please check the browser console.” Although the image was not generated, my credits were consumed.The issue should be fixed now. Can you please check and see if you still see this issue please?Commented on System freezes during line art generationCan you share the error you see? And also, are you talking about the photo to line art converter, correct?Commented on Not able to sign in@Coma Can you please try again and let me know if it gives you the same error?Commented on Edit not working@Andrea Hartley Can you please share your image, if the edit came from our illustrations or one that you uploaded for editing and the prompt you used? This would be super helpful to give us an idea of whether there is a bug in the tool or perhaps even give you some suggestions on…