Hey @Paint Waint, thanks for sharing this bug and we will try to help you immediately.
To make sure we fix this asap, can you confirm you are still not able to sign up or login?
If you are still experiencing the issue, can you please share the following:
1. A screenshot of the error you are getting 2. Which device (phone model or desktop device such as MacBook vs Windows) and the browser you used (e.g. Chrome, Firefox, etc.)
This would be super helpful to identify the bug and fix it asap.
Thanks so much for your help 🙏
Illustro Support
•
Nov 4, 2025
Hi @Paint Waint , we have identified the issue and now fixed it. Please let us know if you experience it again in the future. Thanks.
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Illustro Support
Oct 29, 2025
Hey @Paint Waint, thanks for sharing this bug and we will try to help you immediately.
To make sure we fix this asap, can you confirm you are still not able to sign up or login?
If you are still experiencing the issue, can you please share the following:
1. A screenshot of the error you are getting
2. Which device (phone model or desktop device such as MacBook vs Windows) and the browser you used (e.g. Chrome, Firefox, etc.)
This would be super helpful to identify the bug and fix it asap.
Thanks so much for your help 🙏
Illustro Support
Nov 4, 2025
Hi @Paint Waint , we have identified the issue and now fixed it. Please let us know if you experience it again in the future. Thanks.
The Illustro Team